The Daily Transaction Limit is a count of the total number of transactions users and share recipients on your ExaVault account can make during a 24-hour period. Those transactions may include file uploads, file downloads, making a shared folder, creating a user, and deleting files, to name a few examples.
The Daily Transaction Limit is calculated in real-time. It is a sum of the total number of transactions made on your account over the previous twenty-four (24) hours. The number of daily transactions allowed on an account varies depending on your current subscription plan.
Daily Transaction Limit
Your account has the following tools for monitoring transaction activity:
ExaVault accounts that conduct significantly more transactions than others can affect your ability to connect and use the normal file functions of ExaVault. The daily limit is meant to slow those accounts down so that others can use the system without interruption.
If you reach the daily transaction limit, you may encounter the following issues:
Because the limit is calculated in real-time, most accounts will generally fall back below the daily threshold after a few minutes (pending the previous day's activity).
If you need more detail on your account's transaction usage or would like to upgrade your account, contact ExaVault support.
Our transaction limits have been set to reflect the typical activity based on the storage for your current plan and most accounts never exceed their limits. If you encounter issues, it is likely due to some kind of automated process on your account that is driving up transactions.
Use the notes below to help you identify and correct issues around high transactions:
A single action can consume multiple transactions. For this reason it is very important to minimize redundant actions that might inflate your transaction count.
For instance, after entering your username/password and selecting “LOG IN”, ExaVault must load all the information associated with your account in the following 7 transactions:
1. Call to an /auth API endpoint with your credentials and to receive a token for subsequent calls
2. Call to the /users endpoint to get information about your user
3. Call /account to get your account settings
4. Call /recipients for previous share and notification recipients to later populate forms
5. Call /email-lists for email lists created to later populate forms
6. Call /resources/list to get the list of files and folders to display
7. Call /resources to get more detailed metadata on the current folder
Selecting “My Account”
We already have your account settings from login. Some pages in “My Account” will trigger up to two calls to populate data.
Selecting “Activity Log”
Although the log loads all activity, only one call is made.
Opening a folder
We call /resources/list to get the list of files/folders to display and /resources to get more detailed metadata on the current folder.
Creating a new notification
Up to 6
When creating alerts from the Notification page, the type can trigger up to six API calls.
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