Last Updated: 26 January 2021
We collect many different types of information, depending on how you use our service:
We collect the actual contents of the files uploaded to your ExaVault account ("Customer Data").
Additionally, we collect "metadata" about your Customer Data that is distinct from the actual content itself ("Customer Metadata"). Customer Metadata includes file and folder names, creation and modification dates, permissions, and size information.
We also collect metadata about your account overall, not tied to any specific file (“Account Metadata”). Account Metadata includes general account settings, users and their associated data (passwords, access restrictions, etc.), group settings and customer brand data (name, logo, etc.).
We also collect usage information customarily logged by web and FTP server software, including the date and time of your visit, the originating IP address, the pages and images requested, and other similar types of information. We also get usage data from third parties such as Google Analytics, who may place tracking pixels our site. Collectively, we call this "Usage Data".
We collect information from those who communicate with us via e-mail or our website for example to ask a question about our product ("Correspondence Data").
We collect information provided by customers about themselves and their users, such as your name and email address provided during account registration, payment information, and the names and emails of users on your account ("Registration, Billing, and Administration Data").
"Customer Data" is stored securely and may only be accessed by users who have been given the appropriate permissions to that Customer Data by someone with administrative permissions on the account. We will not access this data for any other purpose, except as provided below.
"Customer Metadata" is used by our software systems to provide the Service and may be displayed, subject to our permissions controls, to users on the account.
"Usage Data" and "Correspondence Data" is used to help us understand how the Service and our websites are being used and to help us improve our websites and the Service.
Unless you request otherwise, we may use the name of your company and screenshots from your public website in advertisements promoting ExaVault.
If we ever were to engage in any onward transfers of your data with third parties for a purpose other than which it was originally collected or subsequently authorized, we would provide you with an opt-out choice to limit the use and disclosure of your personal data.
However, as is reasonably necessary to facilitate provision of the Service, employees and contractors of ExaVault may have access to your Customer Metadata, Account Metadata (other than passwords), Usage Data, Registration, Billing, and Administration Data, and Correspondence Data, and may use that to communicate with you or improve the service. For example, we may use the total amount of data you’ve stored to recommend you switch to a higher or lower plan tier.
Wherever possible, browsing sessions to the Service are secured with SSL, to prevent eavesdropping, tampering, and message forgery. If SSL is enabled, you will see a lock icon in your browser.
If you connect via FTP, you may choose to use FTP, FTP-SSL or SFTP. Only FTP-SSL and SFTP are secured, standard FTP is not.
At your option, you may turn on ‘Secure Only Mode’, which will reject any non-secure connections to your account. We recommend that you do this.
Cookies: Use of the Service requires support for cookies, small pieces of data that are stored on your computer's hard drive and transmitted back to the Service with each web page request. A cookie simply identifies your browser to the Service by assigning it a unique ID number, which enables us to associate your browser session with your account.
ExaVault is committed to compliance with the California Consumer Privacy Act of 2018 (the "CCPA"). ExaVault operates primarily as a "service provider", as that term is defined in the CCPA, because ExaVault stores data on behalf of other "businesses", and ExaVault has agreed (by virtue of Section 4 of the Terms of Service, or a similar provision) not to disclose that information. "Business", for purposes of the CCPA, is a company that collects personal information and controls it. ExaVault is only a "Business" for the information that it collects from its own customers.
Right to To Opt Out of the Sale of Personal Information. Although the CCPA provides a right to opt out of the sale of personal information, you’re opted-out by default: ExaVault has not, does not, and will not sell personal information. It is for this reason that ExaVault does not have a "Do Not Sell My Personal Information" link you may see on other companies’ websites.
CCPA Right to Know and Right to Deletion Requests. If you are an ExaVault customer, then you have a right to request disclosure and/or deletion of the personal information that ExaVault has collected from you. You or your authorized agent may either submit the request via email to firstname.lastname@example.org or via a support ticket to initiate such a request. ExaVault will confirm receipt of the request within 10 business days with information about how it will process the request, including steps required to verify identity and/or authority to make the request; and will respond within 45 calendar days after receipt of the request, unless an additional 45 calendar days is reasonably necessary.
You can also request: the categories of personal information collected by ExaVault about you; categories of sources from which collection of personal information about you occurs; the business or commercial purpose for collecting personal information; the categories of third parties with whom ExaVault shares personal information; categories of personal information that the business disclosed about the consumer for a business purpose.
ExaVault will not discriminate against customers that have made requests pursuant to their CCPA rights.
Please note that if you are seeking disclosure of your personal information that you believe ExaVault holds on behalf of one of its customers, then it is almost certain that ExaVault will deny the request and refer you to that customer to seek your CCPA rights. This is because ExaVault is a "service provider" for its customers as that term is defined in CCPA, and not responsible for the CCPA obligations of its customers.
ExaVault is committed to compliance with the EU General Data Privacy Regulation (GDPR).
If you are a resident of the European Union or the United Kingdom, then you have additional privacy rights which are guaranteed by the GDPR and other EU privacy legislation. The responsibility for effecting those rights varies depending on your relationship to ExaVault:
The responsibility for effecting those rights varies depending on your relationship to ExaVault:
If you have questions or concerns about personal information in data for which ExaVault is a data processor (i.e., most data that is uploaded by a user to ExaVault), we encourage you to communicate with the data controller for the data. If you make EU/GDPR rights requests to ExaVault regarding data where ExaVault is the data processor, we will refer any such request to the relevant data controller, who is the party primarily responsible for implementation of those rights.
For information for which ExaVault is a data controller (e.g., address, billing information, and other account metadata), if you are an EU resident then you have the following rights with respect to that data:
ExaVault acknowledges that individuals have the right to access the personal information/data that we maintain about them, in our function as a data controller. An EU individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his query to their Client Services manager or email email@example.com. ExaVault will respond within a reasonable timeframe, and in no event greater than thirty days. Please be aware that we may refer you to the data controller, for data where ExaVault is merely the processor.
ExaVault’s servers are primarily located in the United States, although ExaVault may provide options to use servers in other locations. In order to ensure compliance with the GDPR for transfers to the United States, ExaVault has entered into the U.S.-EU Data Privacy Shield framework, as described below. Our Terms of Service also include a Data Processing Addendum which also provides additional legal structure for this transfer of information to the United States or other jurisdictions.
ExaVault also uses technical support staff located in non-EU countries outside the United States. ExaVault has entered into confidentiality agreements with all such personnel. Your information is only transferred to the such countries when our personnel there would access it in response to a technical support request from the data controller (i.e., a ExaVault account owner). Such transfers are governed by the standard contractual clauses, which you agree to as part of the terms of service, and which we have entered into with our support staff to ensure adequate safeguards for such transfers.
ExaVault has applied reasonable technological measures in order to ensure the security of data stored on ExaVault. You can read more about these technological and operational measures in our public security overview. Because ExaVault does not know what data you upload via the service, it is your responsibility to ensure that those technological and operational measures are appropriate for the categories of data that you are uploading.
ExaVault’s accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. Pursuant to the Privacy Shield, ExaVault remains liable for the transfer of personal data to third parties acting as our agents unless we can prove we were not a party to the events giving rise to the damages.
In compliance with the Privacy Shield Principles, ExaVault commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union or United Kingdom individuals with Privacy Shield inquiries or complaints should first contact ExaVault at:
Client Services Manager
Phone: +1 (510) 500-0245
3001 Bishop Dr, Suite 300
San Ramon, CA 94583
ExaVault has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to an independent dispute resolution mechanism, BBB EU PRIVACY SHIELD, operated by the BBB National Programs, Inc. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint. This service is provided free of charge to you.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.
ExaVault is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
You may use the Service to delete any of your "Customer Data," and doing so will remove access to such content from our active servers immediately. Your data may remain on our backup servers for a short period of time, but will be automatically removed.
All of your "Customer Data" and "Customer Metadata" will be deleted from our active and backup servers within 30 days after you cancel your account.
Your use of the Service is governed by a Terms of Service, which will prevail in the event of a conflict with this document.
This document was last updated according to the date at the top of this page.