Rockstar Engineering Support

You Support Us, So We Support You

We know your files and data are your company's lifeblood, and when things aren't working with your file transfer service, you need answers. The team that built ExaVault is the team that supports it. Contact us anytime for rockstar customer support.

We fully support our product – as well as any third-party FTP software you want to use to connect to ExaVault's FTP service. Our team is monitoring email, chat, and phones during business hours, waiting to help you out. Don't take our word for it – go ahead and read our reviews on TrustPilot!

From their clean, professional looking UI to their full featured, easy to work with read / write API, to their friendly, responsive support, we've found ExaVault to truly be one of those "beautiful" solutions to meet our needs.

Darrin

Visual Communications Group

There are rarely any problems, but if there are, the support staff is ALL OVER IT! Exavault is responsive and quick to address anything that might crop up.

Dustin

TV and Radio Voices

Speaking not only on behalf of eTEK International, but all of our active customers as well - including some very large-scale government organizations, we have always received nothing but the very best professional and timely support from the ExaVault team.

Al

eTEK International

We are so appreciative of ExaVault. It's fast, organized and user-friendly. Nothing is misleading or confusing about the site. It's the most convenient data sharing on the planet.

George

Caretakers Film

Engineer Built, Engineer Supported

Everyone that makes up the ExaVault team is passionate about providing the best product out there. And the best FTP support to go along with it. We'll help with any client – including any desktop FTP client, legacy systems like the AS/400, and enterprise integration software like Boomi and Mulesoft.

If the first point of contact can't answer your question, we take it directly to the engineer who built the feature to get you the support and resolution you need.

Training That Suits You

Few people have time to mess around with new software. Don’t stay in the dark on our FTP service and business file sharing features. We have tons of ways to get you going with all the tips and tricks that will help you get the most out of your account. With in-app help plus access to our support documentation and video tutorials, you can find information and answers to many questions with just a click.

Connecting with us has never been easier. Log in and send us a support ticket at any time - even if you just want to say hi.