Your data is your company's lifeblood, and when things aren't working, you need answers. The team that built ExaVault is the team that supports it – and you're welcome to reach out to us anytime.
We'll fully support our product – as well as any third-party FTP software you want to use to connect to ExaVault. Our team is monitoring email, chat and the phones during business hours, waiting to help you out. Don't take our word for it – go ahead and read our reviews on TrustPilot!
From their clean, professional looking UI to their full featured, easy to work with read / write API, to their friendly, responsive support, we've found ExaVault to truly be one of those "beautiful" solutions to meet our needs.
Visual Communications Group
There are rarely any problems, but if there are, the support staff is ALL OVER IT! Exavault is responsive and quick to address anything that might crop up.
TV and Radio Voices
Speaking not only on behalf of eTEK International, but all of our active customers as well - including some very large-scale government organizations, we have always received nothing but the very best professional and timely support from the ExaVault team.
We are so appreciative of ExaVault. It's fast, organized and user-friendly. Nothing is misleading or confusing about the site. It's the most convenient data sharing on the planet.
Unlike larger staffed storage companies, everyone that makes up the ExaVault team are engineers passionate about providing the best product out there. If the first point of contact can't answer your question, we take it directly to the person who built the feature to get you the resolution you need.
Very few people have time to mess around with software, slowly trying to learn it. That's why we offer many ways to get trained up on using ExaVault - whether it be support documentation, in-app help, video tutorials or even our 1-on-1 intro webinars. We'll get you on your feet in record time.