Speaking not only on behalf of eTEK International, but all of our active customers as well - including some very large-scale government organizations, we have always received nothing but the very best professional and timely support from the ExaVault team.
There are rarely any problems, but if there are, the support staff is ALL OVER IT! Exavault is responsive and quick to address anything that might crop up.
A large portion of the American division of Bridgestone operates as a software business -- moving inventory and other data via various protocols over the internet to keep their website running smoothly while maintaining internal operations -- and ExaVault is integral to their platform.
The Office of the Vermont State Treasurer found that neither printed documents passed out to all meeting attendees, nor a single shared screen presenting information, worked for their large meetings. What about sharing files digitally and simultaneously to all attendees during the meeting?
Planet Bike needed to securely share graphic design files with outside designers. They had an FTP solution in place, but it was difficult to use and didn't include key features, like upload notifications. ExaVault's features and the super-responsive sales team assured Planet Bike that ExaVault was the right choice for modernizing their FTP.