FTP Hosting Features | Secure FTP Server + Web

ExaVault Features and Technical Specifications

Here is a full list of features and technical details. Please contact us if you have questions.

FTP Hosting Features
- Unlimited Users (1) - No Per-User Costs
  - ExaVault accounts let you create an unlimited number of users. A user is an additional login that you can give to a client, friend, or business partner, so they can access files in your account. You can allow users to access all of your files – or only part of the account.
- Unlimited Bandwidth (2)
  - All our accounts include unlimited bandwidth. You may upload and download as many files as you'd like, and you will never incur an extra charge for bandwidth usage!
- Branded File Sharing – Use your URL, logo & More.
  - Fully brand the online file manager using our custom branding tools. Add a logo, company name, custom URL, and choose from one of our themes. All forward facing pages and even emails are re-branded for complete integration into your daily business workflow.
- FTP & SFTP — Full Support for Third-Party Software
  - Our system uses the proven industry standard FTP protocol. You can access your FTP site with any one of thousands of FTP programs, including SmartFTP, CuteFTP, FileZilla as well as enterprise integration platforms like Mulesoft and Boomi. There is nothing proprietary, so you never have to worry about lock-in. We also support FTP-SSL and SFTP at no additional cost.
- Comprehensive Auditing & Security Controls – For Peace of Mind
  - Easy to use logging and account auditing. Our extensive security controls apply to all aspects of your account - from every share you create and every file stored on our FTP servers. Searching and filtering lets you find specific incidents quickly.
- Unlimited Concurrent Logins (3)
  - Log in to your hosted FTP account as many times as you need, from as many locations as you want. Access our file transfer service via secure FTP or the web file manager. You can be uploading files in New York while your clients in London, Los Angeles, and Tokyo are downloading files... all at the same time!
Simple Web-Based File Management
- Responsive Web Interface
  - Our fully responsive web interface works with any desktop, tablet, or mobile web browser. Use our web file portal to store and share files online, manage your account, and more.
- Full File Management
  - All standard file functions are supported, including upload, download, move, copy, delete, rename, file zipping and unzipping.
- Drag & Drop Simplicity
  - Our web interface fully supports intuitive drag & drop functionality, allowing you to move files within your account – and back and forth to your desktop – with ease.
- Online File Preview
  - Most file types – including image files, PDF files, and office files – can be previewed without downloading. Our online viewer supports multiple pages, so you can browse through the full file.
- Full International (UTF-8/Unicode) Support
  - We fully support UTF-8 & Unicode, which means we support files uploaded in any language, including glyph based languages such as Chinese, and right-to-left languages such as Arabic.
Bidirectional File Sharing
- Shared Folders / Workspaces
  - Shared Folders let you create a single shared workspace that you can invite internal and external collaborators to join. Optional password and expiration date keep your data secure. Account access can be restricted to download-only or full file sharing.
- Sending Files
  - Our send files feature lets you do one-time large file sends (e.g., for attachments that are too large to go through email). Send up to 10GB at one time.
- Receive Folders
  - Our receive folders let outside parties submit files to you. Email notifications and workflow features keep you apprised of incoming data. You can also use our form builder to place a customized receive form on your own website that uploads files directly into your account.
- Direct Web Links
  - Direct web links allow you to link to a specified folder in your account. You can make files directly available for download via a web browser.
- Complete Sharing History
  - Always know when you send and receive files from customers. Every share includes a detailed history: who shared files, who received them, when they received them, and more. You can easily keep tabs on what clients and partners are doing as they work with your files.
Permissions & Security
- Controlled Access per User
  - Our permissions model is very flexible. Every permission can be applied on an individual user basis. Permissions are fully detailed on the permissions page but include things like restricting which directory a user can access, whether users can upload or download files, whether they can create other users, and more.
- Secure Only Mode
  - You can enforce only secure connections to your account, disabling older unencrypted protocols like FTP. With our FTP hosting service, you can rest assured your data is secure.
- Complex Passwords
  - Optionally enforce complex passwords. Require users to enter passwords with a combination of letters, numbers, and symbols.
- Extensive Data Security Policies
  - We have extensive internal data security policies in place, from physical to electronic and procedural controls. More detail is available on our security page.
Detailed Notifications
- Multiple Triggers
  - Notifications alert you of activity on your account in real-time. They can be set on a specific file, a single folder, or an entire folder tree.
- Multiple Recipients & Custom Messages
  - Notifications can be sent to anyone – inside or outside your organization – just provide an email address to send the notification to. Include a custom message or specific instructions for the notification recipient.
- Webhooks
  - Notifications can be sent programmatically to third-party systems via our webhooks API.
Complete Activity Logs
- Every Action Logged
  - Every action that any user or administrator takes – from uploading a file to changing a password – is recorded to our logging engine, and available for viewing by those users who have permission to access the FTP server log database.
- Logs are Immutable
  - Logs are immutable – there's no way for anyone, even an account administrator, to change or delete entries. This preserves the sanctity of the log files and audit trail.
- Filters Available
  - Filters let you cut through the noise. Filter logs by username, type of transaction (e.g., upload or download), file name, remote IP address, and date/time.
- One Click Exports
  - If you'd prefer to analyze logs with your own software, we provide a one-click export that dumps data to a CSV. For ongoing access, logs are also available via our API.
Branded File Sharing & Custom Domain
- Logo & Company Name
  - Your logo and company name can appear at the top of each page, and on any emails you send. A personal copyright notice affirms your ownership of your files hosted on our FTP site.
- Styling
  - Pick a color scheme for the web portal and emails that match your logo.
- Use Your URL
  - Embed ExaVault access directly into your own website. Access your account at a URL like files.mycompany.com or mycompany.com/files.
- FTP Customization
  - CNAME redirection is available for FTP access at ftp.mycompany.com.
Email Customization
- Custom Welcome Emails
  - Modify the standard welcome email to include any information that you want.
- Email Signature
  - Custom email signature lets you add standard disclaimer wording or instructions to each email.
Full FTP / SFTP / FTP-S / FTP-SSL Support
- Use Any FTP Client
  - In addition to our web interface, users can access files using any standard FTP client. We include instructions for most common FTP clients in our help documentation.
- Full Protocol Support
  - ExaVault supports FTP, SFTP, and FTP-S protocols, including the IETF RFC 3659 extensions introduced in March 2007.
- Passwordless Login with SSH Keys
  - Avoid password hassles by connecting with SSH keys. Create an SSH keypair directly on the FTP server or upload your public key.
- No Limits on File Size
  - Our FTP service can accept files of up to 4TB. If you have a 100GB account, you may upload one 100GB file, two 50GB files, or a hundred 1GB files...your choice.
    
    Additionally, we support 'FTP Resume' on both file uploads and downloads. If your Internet connection is interrupted for some reason, FTP Resume lets you resume uploading or downloading your large files right where you left off. You don't have to start over from the beginning.
    
    NOTE: While we support files of any size via both our web interface and FTP, we strongly recommend using a direct FTP connection for transferring files greater than 4GB.
API & Developer Support
- RESTful API
  - Every function of our FTP hosting service is available via API. We use our own API internally, so you know it is well-tested and fully developed.
- Fully Documented
  - Our API supports both GET and POST operations and has full documentation available from the ExaVault Developer Center.
- Configure API Access Yourself
  - Issue your own API keys. All API calls follow the same security rights you’ve designated for users.
- Customizable, Embeddable Forms
  - Want a quick way to let your website visitors upload files to you? Our drop-in upload form can be easily customized with your own form fields to meet your business needs.
Documentation
- Complete User Manual
  - Our detailed online user manual comes complete with step-by-step instructions and illustrations showing you how to use ExaVault file sharing features.
- Training Videos
  - Training and tutorial videos are available to provide a quick jump start into using our features.
- Developer Documentation
  - Our API documentation includes information on getting configured as well as detailed examples of all available commands.
- Troubleshooting Guides
  - Troubleshooting guides help guide users through connection challenges.
World-class Support
- Multiple Support Channels
  - Open support cases directly through the web portal or just by sending in an email. You can also contact us by phone or start a chat on our website.
- Direct Support from Engineering
  - Engineers – the people who actually build the product – are readily available to answer complex questions.
- Webinars
  - Free one-on-one webinars are available for intro tours, troubleshooting, or helping you figure out how best to fit ExaVault into your business.
Fully Redundant Infrastructure
- Redundant From Top to Bottom
  - Our network and FTP server infrastructure is fully redundant, from our incoming network feeds all the way down to data on disk. Our third-party, public uptime reports offer an objective look at our reliability.
- Offsite Backups & Disaster Recovery
  - All data from primary data centers is backed up to a physically owned disaster recovery facility meeting the 100 mile+ secondary redundancy standard. Our disaster recovery facility is fully capable of taking over for our primary production facilities should the need arise.
- Bulletproof Security
  - Our physical infrastructure is housed in secure data centers throughout the United States. Our SOC 2 Type 1 / 2 facilities require four-factor biometric authentication to physically access equipment. Additionally, we have best-in-class computer & network security policies to protect your data from online attackers.
Enterprise Services
- Service Level Agreements (SLA)
  - For larger businesses, we offer a service level agreement.
- Expanded Payment Options
  - Convenient payment terms and methods are available.
- Dedicated Account Manager
  - Enterprise FTP accounts are given access to a single point of contact for all ExaVault questions.

(1) Unlimited users not available for some plans.

(2) All of our plans include unlimited bandwidth. However, there are two restrictions. First, if you are using your plan for data backup, you must use incremental backup software, which copies only changed files each night. Second, we do not permit large-scale file distribution using our service. If you need to distribute software updates, media files, etc. to hundreds or thousands of people simultaneously, you'll be better off to purchase services from a content delivery network. If you have questions about these policies, or need help choosing incremental backup software, please contact us.

(3) We allow unlimited logins for most uses of the service. However, if you are running a service which needs to regularly 'poll' our servers (for example, a script that regularly checks for an updated file, or a security camera that repeatedly uploads an image of your store), we require that: a) each device (security camera/computer/etc.) connects to the server no more than once every thirty (30) seconds; b) all devices in aggregate connect no more than six hundred (600) times per hour; c) the amount of connections per IP address does not exceed 40 and d) connections per user account does not exceed 30.