New Mailing Address & Updated Client Area

Published on 01 Jun 2016

*Please note the below mailing address is invalid as of January 1st, 2021. Please see our contact page for current information.

ExaVault, Inc.
344 Thomas L Berkley Way, Suite 410
Oakland, CA 94612

Updated Client Area

Image of client area page.

We’ve just updated our Client Area, the place where you can manage your billing information, support tickets and the like.

It’s more than a new coat of paint — in addition to displaying critical elements like open support tickets or unpaid invoices, we’ve made it fully responsive. You can now manage your account — even order new service— directly from your phone or mobile device.

View Information About Your Files

Modal to view information about your files.

Have you ever looked at a file in your account and wondered where it came from? When it was uploaded? Where it’s going? Well, you can answer 2 out of 3 questions by right-clicking on any file or folder and selecting Get Info. You can also right-click and select View Activity to see even more detailed statistics on what has been happening with your files since they were first uploaded.

We’re Always Here to Help (even when we aren’t)

Accessing help menu in app.

Even though we man the support desk during business hours, there may be times where you have a question and we’re not available. Because humans require sleep (sometimes), which we have a help button up in the bottom left.

Clicking on the Help link will show you what you can do on the current page. as well as some guided tutorials. If you still have a question, feel free to contact us either in the Client Area or by emailing support@exavault.com, or live chatting with us during business hours PST.

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