Before we begin, we want to let you know that we’ve moved offices. If you have any need to send us mail, please update your records accordingly. ExaVault, Inc. 344 Thomas L Berkley Way, Suite 410 Oakland, CA 94612. And now, onto our regularly scheduled newsletter.
Updated Client Area
We’ve just updated our Client Area, the place where you can manage your billing information, support tickets and the like.
It’s more than a new coat of paint — in addition to displaying critical elements like open support tickets or unpaid invoices, we’ve made it fully responsive. You can now manage your account — even order new service— directly from your phone or mobile device.
Get the Skinny on Your Files
Have you ever looked at a file in your account and wondered where it came from? When it was uploaded? Where it’s going? Well, you can answer 2 out of 3 questions by right clicking on any file or folder and selecting “Get Info”.You can also right-click and select “View Activity” to see even more detailed statistics on what has been happening with your files since they were first uploaded.
We’re Always Here to Help (even when we aren’t)
Even though we man the support desk during business hours, there may be times where you have a question and we’re not available. Because humans require sleep (sometimes), which we have a help button up in the top right labeled, helpfully, “help.”
Clicking on this button will show you what you can do on the current page. If you still have a question, feel free to contact us either in the Client Area or by emailing firstname.lastname@example.org, or or livechatting with us from 9am to 5pm PST.