For a technical product like the high-level FTP solutions offered here at ExaVault, you want a support team that is on your side. An FTP hosting solution can sometimes get complicated or be a bit of a puzzle. You want to keep your head in YOUR business, not an FTP server. Whatever level your technical skills and S/FTP knowledge are at, you can get engineering support including direct contact with our Rockstar Engineers.
Our Rockstar Engineers
The team that built ExaVault is the team that supports it and is here to help our customers. There’s no massive call center full of workers who give canned responses from a document library. Our FTP online support and engineering team will listen to your questions and provide relevant and helpful information. If the first point of contact can’t fully answer your question, we will take it directly to the person who built or helped build the feature to get the resolution you need. Quality customer service for your FTP online account is a priority.
FTP Hosting Benefits with ExaVault
Our team of FTP engineers works hard daily to make sure our FTP & SFTP services help your business continuously run better. Whether you prefer technical assistance via chat, email or phone; we fully support our FTP server and cloud FTP hosting services along with third-party FTP software you are using to connect to ExaVault.
Support benefits for FTP/S clients include:
- 1 on 1 webinars
- High ticket priority and quick response time
- Comprehensive support documentation and video tutorials
- Help with our custom Web Portal, API, and Webhooks
- Troubleshooting support for the 3rd party FTP application you use
- Engineering support
We are always ready to provide the tools and FTP training that suits you and your business needs.
Customer Reviews Say it All in FTP
In a sea of FTP hosting solutions, we want you to know what real people think about ExaVault. To read more, check out our Trustpilot page.
“Excellent Customer Service-Best FTP solution-Highly recommend to All Businessmen. I have been looking for FTP solution for a long time. Finally Exavault caught my eyes. They guided me and set up FTP in very few simple steps to give a new edges to my Business. They have amazing value for money packages for starter online Business. I would highly recommend Exavault to Businessmen all over the world.”
– Ash, Daataadirect UK
“There are rarely any problems, but if there are, the support staff is ALL OVER IT! Exavault is responsive and quick to address anything that might crop up.”
– Dustin Ebaugh
Lasting Customer Relationships matter at this FTP Service Provider
We want you to find the right FTP solution for your business needs. Our goal at ExaVault is to provide a wide variety of businesses with high-level FTP services including SFTP options.
We take client support very seriously, offering support for technical and non-technical issues 7 days a week. From the client to the FTP server, it all starts with establishing a lasting relationship.
Don’t be afraid to ask for assistance. Our team here at ExaVault wants to listen to your concerns and issues and is determined to provide helpful real person customer service for all your FTP hosting need.