This month, we’ve updated our in-app help menu so you can chat with us directly if you run into trouble. We’ve also made a few updates to our API code libraries based on early client feedback. Plus, are you aware of the advantages your ExaVault account offers? Find out more in our newest blog on SFTP hosting advantages.
Have a question? Now administrator-level users can chat with us directly from the in-app help menu. Locate the help menu in the lower-left corner and choose ‘Start a Chat.’ A chat window will automatically open.
During our hours of operation, someone will respond shortly. If no one is available, we will review your question as soon as we can and get back to you via email.
We look forward to chatting with you soon!
With your ExaVault account, you get hosted SFTP plus modern web-based file transfer features all in one service. Read about the basic functionality, and advantages you get in our latest blog: SFTP Hosting Advantages Over In-House Server Hosting.
We change our support schedule for the holidays. There will be no phone or chat support from December 25th through January 1st for the holiday season. Phone and chat support will be available again starting Monday, January 4th.
Email support will continue normally. Engineers will also be on-call to assist if needed for any critical issues.
As always, if you have any questions or comments, feel free to drop us a line at our support email, which is firstname.lastname@example.org.