We’ve got some exciting news: we’re moving! Over the next several weeks, we are going to be moving all of our equipment to a new SAS70-certified datacenter with improved power & connectivity. This will mean faster, more reliable service for everyone, and will let us continue to expand and offer even more unique services.
For our more technical customers, we are making the following improvements:
The move will be done in five phases, with five downtime windows over several weekends through the rest of December and into January. Each storage node will be down only twice, once to prep for the move and once when it is actually moved. You will receive a separate email in the coming weeks to let you know when your specific storage node will be moved.
IP Address Changes
As part of this transition, we will be assigning new IP addresses to all storage nodes. For nearly all of our customers, this will have no affect on your service. However, if you've hard-coded your service to use an IP address (something like 126.96.36.199) rather than a domain name (e.g. mycompany.exavault.com) you will need to update your records. More details on this will be forthcoming in a future email.
Transition Downtime Windows
The transition windows are:
Once again, your service will only be down during two of those periods, and only for a few hours. You will recieve a seperate email in the coming weeks with more details on the specific timing for your particular storage node.
Preparing for the Move
Other than a brief downtime during the transition, your service will continue to operate as it always does. However, we recommend you consider the following prior to the move:
We thank you in advance for your patience, and we look forward to offering you even better service in 2010. Please don't hesitate to contact us if you have any questions.