ExaVault services will be offline for a period of approximately five hours starting at 4pm PDT on Saturday, April 29, 2017. We'll be performing server upgrades in our data center during this time.
These upgrades will:
Our maintenance window is scheduled for 4pm to 9pm PDT (11pm to 4am GMT). There will only be intermittent connectivity to the file and account servers during this time.
Once again, thanks for using ExaVault. Please let us know if you have any questions. You can reach out to us at email@example.com .
The changes pertain to ExaVault becoming certified in the EU-US Data Privacy Shield program. We take your privacy and data security extremely seriously, so when we have the chance to certify our commitment, we jump at the opportunity.
We’ve made it to the future... 2017. Just looking at those majestic numbers is making us a little weepy. To stave off the post-2016 feels, we’re going to instead harness those emotions to bring you the best ExaVault newsletter you can handle!
Now that we have both feet firmly planted in the future, it’s time to do a quick security audit. Luckily, we’re here to make it easy for you to beef up your security measures. As an account admin, you can go to the Account tab in SWFT, then click on the Preferences tab. From there, you will find several security settings. Let's talk about them in greater detail:
When you connect via FTP to your ExaVault account, you can either connect with FTP (unsecured) or SFTP, which is secured. If you turn this option to “on,” all users connecting through an FTP client will be forced to use SFTP for higher security. Regardless of this setting, the web interface will always be encrypted and secure.
Let’s face it - we all make mistakes. Who among us hasn’t committed the sin of creating a new account with the password “password123”? We’re not here to judge. We are here, however, you give you the option to judge and stop your users from doing such a terrible thing. When you flip Enforce Complex Passwords on, it will force your users to make a password with at least one capital and lowercase letter, a number and be at least 8 characters in length. That’ll make them think twice, unless they put in “Password123”, in which case they cannot be helped.
Let’s imagine a purely hypothetical situation where there are hackers are out there in the world. Let's imagine those hackers are out to get your data. Again, purely hypothetical. If you need your account not even available unless the computer is connected to a whitelisted range of IP addresses, we have your back. You can make it so only computers on the right networks can even access the login screen, making it nearly impossible for hackers or state actors to even try to get into your account. Mr. Podesta, we’re awaiting your signup. Hypothetically.
Now that we can all feel safe, let’s all do our best to make 2017 a year for the record books. Guinness World Records (2017 edition), here we come.
Has the oppressive heat of the summer got you down? Well, don’t fret - ExaVault is here with some cool new features and cooler tips
Oh, and if it’s not summer where you are, these tips will also warm you up. They’re like the icy-hot of the email newsletter world.
Everyone knows you can download files, but did you know you can also download whole folders? In our web interface, just right click on any folder and select download.
We’ll automatically .zip up your folders and all contents (including any sub-folders) and send that archive right over.
If you’re using an FTP client, you can download folders by nearly the same steps as our web interface. It’s nice when things work the way you want them to.
Have you wanted to set up a share to only last a week? A month? Well, you can - and without having to manually disable the share. When looking at settings for a share, you’ll see expiration at the bottom the share screen.
If you made a mistake when setting up the share expiration, don’t worry about it. We all make mistakes. You can either change the expiration date or clear the expiration altogether.
Are you already using the custom domain feature to embed ExaVault into your website? Want to ExaVault to send notification emails from your own domain as well? Well, we have you covered. Just head on over to your account settings and enable your custom email address. We’ve also made it so you can verify the email address so the notification emails don’t end up caught in spam filters.
Don’t have Custom Domain support? You may need to upgrade your account. For that, and the other great features you can get, see our pricing page.
As always, if you have any questions for us (or just want to say hello!) feel free to contact us. All of our details on our contact page.
Before we begin, we want to let you know that we’ve moved offices. If you have any need to send us mail, please update your records accordingly.
344 Thomas L Berkley Way, Suite 410
Oakland, CA 94612
And now, onto our regularly scheduled newsletter.
We’ve just updated our Client Area, the place where you can manage your billing information, support tickets and the like.
It’s more than a new coat of paint — in addition to displaying critical elements like open support tickets or unpaid invoices, we’ve made it fully responsive. You can now manage your account — even order new service— directly from your phone or mobile device.
Have you ever looked at a file in your account and wondered where it came from? When it was uploaded? Where it’s going? Well, you can answer 2 out of 3 questions by right clicking on any file or folder and selecting “Get Info”.
You can also right-click and select "View Activity" to see even more detailed statistics on what has been happening with your files since they were first uploaded.
Even though we man the support desk during business hours, there may be times where you have a question and we're not available. Because humans require sleep (sometimes), which we have a help button up in the top right labeled, helpfully, “help.”
Clicking on this button will show you what you can do on the current page. If you still have a question, feel free to contact us either in the Client Area or by emailing firstname.lastname@example.org, or or livechatting with us from 9am to 5pm PST.