Here in the US, we’re in the middle of summer. The days are long and hot, but we’ll keep this email short and cool so you can have more time to make use of the extra daylight.
You may have noticed our website changed in the past month. We’ve made it responsive, so it’ll work on your phones and tablets, but more exciting are the updates we’ve made to our documentation resources for you. First off, let’s take a look at our Support section.
One of our goals with the new website was to make sure that the support on our website was as good as our support staff. We went through all of our help topics page by page and restructured them so you can find your information faster. We also reworded everything that might have been confusing to make it as easy to get the help you need as possible.
If you are you looking for a user manual to pass along to your staff, you can point them here.
As a reminder, you can also search our extensive support section, so you can find exactly what you need without having to dig around.
Another thing we’ve done is created new resources for onboarding users. We know that some folks don’t want to read a manual, but would rather put their feet up and watch a quick video to help them learn. To that end, we’ve made three intro videos for your new users.
The first one reviews general features from uploading to sharing, the second covers user permissions and FTP, and the third shows account settings and rebranding for account administrators. You can find the videos here.
As part of the new website, we’ve also massively upgraded our developer resources. Along with a new coat of paint, you can now search our developer documentation and see an outline of content, including sample API responses.
As with the support section, we added more content and made sure everything was up to date. If you are yourself a developer, or have a developer on your staff, make sure to take a look at our developer section to see how you can deeply integrate ExaVault into your company’s workflow. You can find that here.
Our Java uploader for folders and files will be phased out on June 30, 2017.
For most ExaVault users, you won't notice any changes. The two exceptions are below.
If you used the Java uploader to upload folders to ExaVault:
We now have built-in support for folder uploads in the Google Chrome, Microsoft Edge, and Mozilla Firefox browsers. If you can't use one of these browsers, you can zip your files before uploading them.
If you uploaded files by going to our legacy applet at https://files.exavault.com:
Log in at https://swft.exavault.com to access our SWFT web file manager. Your username and password will be the same. If you have any questions or problems using SWFT, reach out to us at email@example.com, and we can help you get started.
We had a successful maintenance update over the weekend! Thanks again for your patience while we performed much-needed upgrades.
As a quick recap:
These changes will allow us to provide you with better, more reliable service.
On the software side, our Java uploader for folders and files will be fading in to the sunset on June 30, 2017.
If you've ever needed to upload folders to ExaVault through a web browser, you may have not-so-fond memories of clicking that little "Enable Java uploader box" and then fighting with Java to make sure you had the latest version.
As web browser built-in tools have improved and Java has become less welcome in the browser world, we’re joining the crowd and phasing out our Java uploader as of June 30th, 2017. We already have support for folder uploads through the Google Chrome browser and will be shortly adding support for folder uploads to other major browsers before June 30th.
If you rely on the Java uploader to upload large files or folders, there are a few things you can do now to prepare;
ExaVault services will be offline for a period of approximately five hours starting at 4pm PDT on Saturday, April 29, 2017. We'll be performing server upgrades in our data center during this time.
These upgrades will:
Our maintenance window is scheduled for 4pm to 9pm PDT (11pm to 4am GMT). There will only be intermittent connectivity to the file and account servers during this time.
Once again, thanks for using ExaVault. Please let us know if you have any questions. You can reach out to us at firstname.lastname@example.org .
The changes pertain to ExaVault becoming certified in the EU-US Data Privacy Shield program. We take your privacy and data security extremely seriously, so when we have the chance to certify our commitment, we jump at the opportunity.