Your data is your company's lifeblood, and when things aren't working, you need answers. The team that built ExaVault is the team that supports it – and you're welcome to reach out to us anytime.
We'll fully support our product – as well as any third-party FTP software you want to use to connect to ExaVault.
Our team is monitoring email, chat and the phones during business hours, waiting to help you out. You don't need to believe me - go ahead and read our reviews on TrustPilot!
From their clean, professional looking UI to their full featured, easy to work with read / write API, to their friendly, responsive support, we've found ExaVault to truly be one of those "beautiful" solutions to meet our needs.
There are rarely any problems, but if there are, the support staff is ALL OVER IT! Exavault is responsive and quick to address anything that might crop up.
Unlike larger staffed storage companies, everyone that makes up the ExaVault team are engineers passionate about providing the best product out there. If the first point of contact can't answer your question, we take it directly to the person who built the feature to get you the resolution you need.
Very few people have time to mess around with software, slowly trying to learn it. That's why we offer many ways to get trained up on using ExaVault - whether it be support documentation, in-app help, video tutorials or even 1 on 1 webinars (should you need). We'll get you on your feet in record time.