Flush DNS
Why Can't I Connect to my New ExaVault Account?
DNS is the system on the Internet that maps an address to an IP address. Each computer on the net is responsible to update itself periodically to get the latest information. Thus, when a new address is added (like your account), it might take a bit of time before your computer updates.
This usually only takes a few minutes, but it can take up to a day to update itself automatically. You can flush your DNS cache to speed up this process.
Flushing DNS Cache on Microsoft Windows
1. Click on the Start menu and then click Run. Enter “cmd” into the Run field and press Enter.
2. Type
ipconfig /flushdns
3. Type
exit
and press Enter.
Flushing DNS Cache on Mac OS X
1. Open the Terminal application. You can find the Terminal application in the Utilities folder in your Applications folder.
2. Flush the DNS by typing:
dscacheutil -flushcache
and press return.
3. To reload the DNS, type
sudo killall -HUP mDNSResponder
and press return.
4. Type
exit
and press return to close the Terminal application.
Please let us know when you are having trouble: support@exavault.com
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