Ping
Ping is a tool to test if another computer is connected. Ping answers the first question of troubleshooting: is it plugged in?
If the target of the ping “replies” then you know that your computer can talk to it over to the network.
If you don't see replies, then that means that your server wasn't reachable. There are many reasons why your ExaVault server may not be reachable:
- A network firewall /gateway may not allow access.
- Anti-virus and anti-spyware programs may be incorrectly configured.
- Your computer isn't yet able to resolve the address of your account. This can be the case if you signed up for an account today. You can either connect through https://app.exavault.com for the day or refresh your DNS cache.
If you cannot connect – and you cannot ping – please notify ExaVault Support right away.
Using 'ping' on Microsoft Windows
To use ping on Microsoft Windows, you'll need to open the command line (this used to be called a DOS prompt):
1. Open a command line by hold down the Window key on your keyboard and press R (WinKey + R).
2. In the Run pop-up, enter the following and then click the OK button: CMD
3. In the command window, enter the following:
ping your-account.exavault.com
After you've entered the command, you should see a series of replies like those shown in the picture on the right.
- If you don't see replies, then that means that your server wasn't reachable.
- If you cannot connect – and you cannot ping – please notify ExaVault Support right away.
Using 'ping' on Mac OS X and *nix
Using ping in Mac OS and *nix operating systems is a snap:
1. Open a terminal (In Mac, this can be found in Applications > Utilities).
2. Enter the following:
ping -c4 your-account.exavault.com
If you forgot to use the “-c4” option (which limits the response count to 4 replies) then hold down the CTRL key and press C (CTRL + C). This will stop the ping.
After you've entered the command, you should see a series of replies like those shown in the picture on the right.
- If you don't see replies, then that means that your server wasn't reachable.
- If you cannot connect – and you cannot ping – please notify ExaVault Support right away.
Not every server will respond to pings, but if the ExaVault server hosting your account is up and running, it will always reply to the pings you send.
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