You sit down, eager to upload files to your new ExaVault account, and nothing happens. Maybe you see “Server not found” or you get an eternal “Connecting” message. Either way, your files aren't getting from your computer to your account. Try these steps to help pinpoint what's blocking your files.
Here are steps to take if you're not able to get connected to your ExaVault account. These steps will help us determine if there is a firewall permissions problem preventing you from accessing your files. For this testing, you'll be using an FTP client.
Use the following details to connect. All characters should be entered as lower-case.
See if you can connect to any of the following. If some work – but not others – then take note of which ones and let us know: email@example.com
FTP-SSL (port 21)
SFTP (port 22)
HTTPS (port 443)
Here is a great excuse to get out of the office! “…sorry boss, but I've got to see if we have a network problem with connecting to the FTP site….”
If you can connect using any of the options above, chances are high that your office network is blocking the connection. You can provide the needed firewall setup information to your internal IT staff so they can unblock the traffic for you.
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