Quota Notifications

Quota Notifications

Your ExaVault account has settings that trigger email notifications to alert you when your activity approaches specific account limits.

  • You must be logged in as a user with admin permissions to change these settings.
  • The notification(s) will be sent to the email address assigned to the master user on the account.

Enabling disk usage and/or transaction usage notifications will inform you when you need to take action to prevent your account from encountering interruptions.

Account Storage

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Enabling quota notifications in SWFT

You may enable quota notifications that will email you automatically when your account reaches anywhere from 70% to 100% of its storage capacity.

To enable/disable notifications:

  1. Log in as an admin user in the ExaVault web interface.
  2. Click on the My Account button on the main toolbar.
  3. Stay on the PREFERENCES tab.
  4. Locate the Disk Usage Notifications setting.
  5. Check to enable (or uncheck to disable) the box next to “Email me when my account's disk usage is approaching its limit”.
  6. Set the quota threshold from the drop-down box.
  7. Click the SAVE CHANGES button.

Troubleshooting when Disk Usage Notification is received:

If your account exceeds your storage quota, you will no longer be able to upload new files to the account until the total storage is back below your quota. Here are some steps to decrease your storage when the notification is received:

  • The quickest solution is to delete files that are no longer needed in your storage.
  • By using the activity log, you can review account activity to confirm if there is any duplicate data or unexpected uploads happening.
  • If there is unexpected or problematic upload behavior from a specific username, you may consider locking the user until a solution is found.
  • If there are no files that can be removed, you may need to consider upgrading your account space.

Transaction Usage

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Checking transaction usage

To enable/disable notifications:

  1. Log in as an admin user in the ExaVault web interface.
  2. Click on the My Account button on the main toolbar.
  3. Stay on the PREFERENCES tab.
  4. Locate the Transactions Usage Notifications setting.
  5. Check to enable (or uncheck to disable) the box next to “Email me when my account's transactions usage is approaching its limit.”
  6. Set the quota threshold from the drop-down box.
  7. Click the SAVE CHANGES button.

Troubleshooting when Transaction Usage Notification is received:

If your account exceeds your daily transaction quota, connections will queue actions and login attempts may fail until the account falls back under the daily limit. Here are some steps to correct transactions when the notification is received:

  • Review our Daily Transaction Limit page to review more information on how transactions are calculated and additional troubleshooting advice.
  • If you are unable to decrease transactions, contact ExaVault support for more information or review the Daily Transaction Limit page to determine if upgrading your account is necessary.

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account/09-settings/01-quota-notifications.txt · Last modified 2021/03/12 21:51 (external edit)