The Client Details section of the Client Area is where you manage the contacts and payment details for your account.

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When you first log in to the Client Details area, you'll see the primary contact for the account. The primary contact is the person who will be charged with administration and payment for the account.

The fields you can edit in the Client Details page are largely self explanatory. However, you might want to keep a few things in mind:

• The email address listed on the Client Details page is also the login for the client area.
• If you add additional contacts, you can also specify a default billing contact for your account.

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If you have more than one person responsible for the account (e.g. an administrative assistant or an accountant), you can add them as an additional contact to your account.

• Contacts are allowed to receive account-specific emails from us (see below for details).
• Email to support@exavault.com from your contacts will automatically be linked to your account.
• You will receive a reply of our response to them.

To add additional contacts to your account:

1. Click on the 'Add Contact' link at the top of the Client Details page.
2. Fill out the name, address, email address, and telephone number for your contact.

Optionally, you can designate the contact to receive copies of emails that we send.

General Emails

Contacts that you designate to receive copies of General emails will receive copies of:

• Client Area and FTP account password reminder emails.
• Other general announcements.

Product Emails

Contacts that you designate to receive copies of Product emails will receive copies of:

• Announcements to changes in your ExaVault service.
• Details about your account – specifically, account quotas and new service emails.

Invoice Emails

Contacts that you designate to receive copies of Invoice emails will receive copies of:

• Notices related to billing and payment.
• Overdue invoice reminder emails.

Support Emails

Contacts that you designate to receive copies of Support emails will receive copies of:

• Responses to all tickets.

You can also allow your additional contacts to login to the Client Area and make changes to your account on your behalf. For more details, see Additional Client Area Logins.