Firewall Troubleshooting
Do You Access the Internet Through a Local Area Network?
ExaVault protocols and ports »
For the non-geeks reading this, if any of the following statements describes how you connect to the Internet, then yes: you access the Internet through a local area network (LAN):
- I connect at work through a cable and so do my co-workers.
- I connect through a wireless router.
- I am connecting at an Internet Cafe.
- I am connecting through my hotel/hostel/resort/timeshare/etc.
- I am connecting at a restaurant/cafe/coffee shop/office/retail store/etc. that offers Wi-Fi to it's patrons/guests/clients.
- I am connecting through my neighbors WiFi (whether they know you are connecting or not).
- I only have one computer:
- …and it does not connect directly to my cable/DSL/satelite router/modem.
- …but I could add another computer if I had one simply by plugging in a cable to where my computer is connected or by connecting through wireless.
- I only have one computer:
- …but both it and my smartphone (iPhone, Android, etc.) and/or my tablet (iPad, iPod Touch, Galaxy, EeePC, etc.) are all connected to the Internet through my cable/DSL/satelite router/modem.
- I use a proxy server to connect.
Troubleshooting Steps
If any single statement above applies to you, then here are the steps that you need to take.
Testing Server Credentials
Use the following details to connect. All characters should be entered as lower-case.
| Downloading Tests | |
| Host/Server | test.exavault.com |
|---|---|
| Username/Login | download |
| Password | evtest |
| Uploading Tests | |
| Host/Server | test.exavault.com |
|---|---|
| Username/Login | upload |
| Password | evtest |
1. Determine if a port or service is being blocked.
See if you can connect to any of the following. If some work – but not others – then take note of which ones and let us know: support@exavault.com
| Std FTP (port 21) | ftp://download:evtest@test.exavault.com/ |
|---|---|
| FTP-SSL (port 21) | If you have a FTP client already installed (e.g.: FileZilla or Cyberduck), then connect using FTPES (FileZilla) or FTPS (Cyberduck) to the server listed above. |
| SFTP (port 22) | https://files.exavault.com |
| HTTPS (port 443) | https://swft.exavault.com/ |
2. Determine if Java applets are being blocked
See if you can connect to any of the following. If some work – but not others – then take note of which ones and let us know: support@exavault.com
| No Java Applet (FTP) | ftp://download:evtest@test.exavault.com/ |
|---|---|
| Java Applet (FTP) | https://files.exavault.com/radftp.php Click Run to the digital signature error security message. Click No to the “Java discovered components..” security message |
3. Determine if specific Internet addresses are being blocked
See if you can connect to any of the following. If some work – but not others – then take note of which ones and let us know: support@exavault.com
| ExaVault (FTP) | ftp://download:evtest@test.exavault.com/ |
|---|---|
| Portland State U. (FTP) | ftp://ftp.cac.psu.edu/genealogy/ |
4. Determine if you can connect elsewhere
Here is a great excuse to get out of the office! ”…sorry boss, but I've got to see if we have a network problem with connecting to the FTP site….”
- Take a laptop over to a local coffee shop (here is a finder ») with WiFi and run the tests listed in step 1 above.
- Take the afternoon off (traffic is a bear, right?) and test your connection from home
Make sure to let us know what happens: support@exavault.com
5. Determine if specific actions (uploads, downloads, etc.) are being blocked
| FTP downloads | https://files.exavault.com/radftp.php Click Run to the digital signature error security message. Click No to the “Java discovered components..” security message |
|---|---|
| FTP uploads | https://files.exavault.com/radftp.php Click Run to the digital signature error security message. Click No to the “Java discovered components..” security message |
| SFTP downloads | https://files.exavault.com |
| SFTP uploads | https://files.exavault.com |
| HTTPS (port 443) | https://swft.exavault.com/ Using the logout link, login as both the upload and download users listed above |
