Unfortunately, sometimes your transfer doesn't go as planned. Here is a list of common problems (and remedies) relating to FTP and SFTP.

Your browser's user agent is:

• ExaVault protocols and ports
• Connecting to your FTP account
• Change /reset the master FTP password
• Blank page at http://files.exavault.com

• Uploading and downloading files
• Obtaining more space on your account

• To change /reset the Client Area password:
  • Use the forgotten password link.
  • Send a message to support@exavault.com.
• Obtaining invoices
• Viewing account quota /storage limits
• Updating or changing credit card or payment options
• Adding missing payment notification contacts
• Adding or editing users

Here is the complete list of Troubleshooting topics. We'll be adding to this list, so you may want to bookmark this page (CTRL + D in your browser) for future reference.

If you still need help, please don't hesitate to contact us: support@exavault.com.