Introduction to Your ExaVault Account

Welcome to the ExaVault Account Management wiki. In these pages, you can find out how to make the most of your ExaVault FTP account. Please note these pages are for managing your account (e.g. changing your contact info, setting up sub-accounts, etc.). If you need to learn how to transfer files, please see Uploading & Downloading Files.

Client Area: https://clients.exavault.com

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The Client Area is where you account is managed. You'll need to login with the email address that you used to setup the account. If you can't remember the password that you used to setup the account:

• You can use the forgotten password link.
• You can send a message to support@exavault.com.

Once you are logged in, there are several pages that you can use to manage your account, update your contact info, review invoices we've sent for your service, and the like.

In the Client Details section, you can:

• Change the primary contact and login for your account.
• Add additional contacts to your account. Additional contacts can receive copies of billing and other important messages. For example, you might travel frequently and would like someone to be notified if your account is overdue.
• Securely add or edit the credit card associated with your account.
• Change your client area password.

In the Accounts section, you'll want to get familiar with:

• Viewing your space quota.
• How to change the password to your FTP account.

You can view, print and download your entire history of invoices on the Invoice page.

On the tickets page, you can see every support ticket you've ever submitted.

• This is useful when you need to reference an answer from a previous question.
• You can also open a new ticket in the Tickets section.

If you'd like to add another account to your existing service, then the order page is the place you'll want to visit.

From time to time, we will announce new features, upcoming maintenance, and other events. We'll post these messages on the Announcements page (we'll also send you an email).

On the Emails page, you can see the entire history of emails that we've sent to you regarding your account. This includes ticket replies as well as announcements.

We don't like to admit it (and it's really rare too!), but sometimes our servers go on the fritz. When something is awry, we'll post it on the System/Network Issues page.