/* Edits made for release: Anchorage $Id: 00-introduction.txt 4134 2011-12-22 04:57:18Z dordal $ */ ======Introduction to Your ExaVault Account====== Welcome to the ExaVault Account Management wiki. In these pages, you can find out how to make the most of your ExaVault FTP account. //Please note these pages are for managing your account (e.g. changing your contact info, setting up sub-accounts, etc.). If you need to learn how to transfer files, please see [[a-short-how-to-guide:01-uploading-downloading|Uploading & Downloading Files]].// =====Using the Client Area====== **Client Area: [[https://clients.exavault.com]]**

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The Client Area is where you account is managed. You'll need to login with the email address that you used to setup the account. If you can't remember the password that you used to setup the account: * You can use the [[https://clients.exavault.com/pwreset.php|forgotten password link]]. * You can send a [[support@exavault.com|message to support@exavault.com]]. Once you are logged in, there are several pages that you can use to manage your account, update your contact info, review invoices we've sent for your service, and the like. /* *********Client Details********** */ [[https://clients.exavault.com/clientarea.php?action=details|{{ 00-02-client-area-client-details.png?w=150|Access the Client Details page in the Client Area »}}]] ====Client Details==== In the Client Details section, you can: * [[10-client-details|Change the primary contact]] and login for your account. * [[10-client-details#adding-additional-contacts|Add additional contacts to your account]]. Additional contacts can receive copies of billing and other important messages. For example, you might travel frequently and would like someone to be notified if your account is overdue. * [[12-more-client-details|Securely add or edit the credit card]] associated with your account. * [[12-more-client-details#the-client-area-password|Change your client area password]]. /* *********Accounts************** */ [[https://clients.exavault.com/clientarea.php?action=products|{{ 00-03-client-area-accounts.png?w=150|Access the Accounts page in the Client Area »}}]] ====Accounts==== In the Accounts section, you'll want to get familiar with: * [[20-accounts|Viewing your space quota]]. * [[20-accounts#ftp-account-password|How to change the password]] to your FTP account. /* ***********Invoices************** */ [[https://clients.exavault.com/clientarea.php?action=invoices|{{ 00-04-client-area-invoices.png?w=150|Access the Invoices page in the Client Area »}}]] ====Invoices==== You can view, print and download your [[using-exavault-ftp:30-invoices|entire history of invoices]] on the Invoice page. /* ************Tickets**************** */ [[https://clients.exavault.com/supporttickets.php|{{ 00-05-client-area-tickets.png?w=150|Access the Tickets page in the Client Area »}}]] ====Tickets==== On the [[using-exavault-ftp:40-support-and-trouble-tickets|tickets page]], you can see every support ticket you've ever submitted. * This is useful when you need to reference an answer from a previous question. * You can also open a new ticket in the Tickets section. /* *********Ordering New Services******** */ [[https://clients.exavault.com/cart.php|{{ 00-06-client-area-new-order.png?w=150|Order new services for your account »}}]] ====Ordering New Services==== If you'd like to add another [[http://www.exavault.com/ftp-storage-space/#pricing|account]] to your existing service, then the order page is the place you'll want to visit. /* *********Announcements******** */ [[https://clients.exavault.com/announcements.php|{{ 00-07-client-area-announcements.png?w=150|Access the Announcements page in the Client Area »}}]] ====Announcements==== From time to time, we will announce new features, upcoming maintenance, and other events. We'll post these messages on the Announcements page (we'll also send you an email). /* ********Emails*********** */ [[https://clients.exavault.com/clientarea.php?action=emails|{{ 00-08-client-area-emails.png?w=150|Access the Emails page in the Client Area »}}]] ====Emails==== On the [[using-exavault-ftp:50-email-history|Emails page]], you can see the entire history of emails that we've sent to you regarding your account. This includes ticket replies as well as announcements. /* ********System/Network Issues********** */ [[https://clients.exavault.com/networkissues.php|{{ 00-09-client-area-network-issues.png?w=150|Access the System/Network Issues page in the Client Area »}}]] ====System and Network Issues==== We don't like to admit it (and it's really rare too!), but sometimes our servers go on the fritz. When something is awry, we'll post it on the System/Network Issues page. /* ****************************************************************** * NAVIGATION BAR * ****************************************************************** */ [<10>] /* **************************************************************** * TOOL TIPS DATA * **************************************************************** */

You can create tickets inside of the client area, or you can simply send an email to support@exavault.com. Either way will let us know that you would like some assistance.